Fair Square Medicare Wordmark

2024 Fair Square Client Retention and Satisfaction Report

All Book Retention Data

By Daniel Petkevich

Mar 4, 2025

Today, I am proud to publish Fair Square client retention numbers for the last five years. To my knowledge, we are the first brokerage to do this.

Speak with a Medicare Advocate

Talk to one of our Licensed Medicare Agents today to find the right plans for you.

Client retention is the one metric all brokerages should be judged by. A good broker supports their client at enrollment, through the year, and through AEP, over and over again. Retention captures the quality of all these interactions. Clients will stay with brokers who do the above well and they'll leave brokers who don't.

As a benchmark, many large call centers have annual retention of 50%-60%. This is a service level that I wouldn't want anyone in my family to experience. Many local brokers have 85%-90% retention. This is fantastic, but local brokers can't work that many people.

I am pleased that Fair Square's data shows annual retention of close to 90% for our entire book, and close to 95% for the Medicare Supplement portion of our book. We work with about 15,000 clients.

Speak with a Medicare Advocate

Talk to one of our Licensed Medicare Agents today to find the right plans for you.

Recommended Articles

Doctor talking to patients are explaining the treatment of a patient's illness stock photo

How Much Does Rexulti Cost with Medicare?

Jan 24, 2023

Close up of a senior clutching their right wrist in pain stock photo

Does Medicare Cover Cala Trio?

Nov 23, 2022

Cover image

The Fair Square Bulletin: October 2023

Oct 2, 2023

plastic surgeons standing over a patient stock image

Does Medicare Cover Cosmetic Surgery?

Nov 28, 2022

Dames Point Bridge in Jacksonville, Florida stock image

13 Best Ways for Seniors to Stay Active in Jacksonville

Mar 3, 2023

A women's restroom sign that has been modified to show the stick figure woman needing to use the toilet

Does Medicare Cover Bladder Sling Surgery?

Jan 11, 2023

Cover image

Can Medicare Advantage Plans be Used Out of State?

Jun 12, 2023

Cover image

How Can I Get a Replacement Medicare Card?

Aug 14, 2023

Senior woman fretting in front of her laptop stock photo

How Medicare Costs Can Pile Up

Oct 11, 2022

Cover image

Turning 65 and Thinking of Keeping COBRA? Here’s Why It Usually Backfires

Jul 15, 2025

20 Q's with Fair Square

20 Questions to Ask Your Medicare Agent

Mar 17, 2023

Physiotherapist showing workout record on exercise bike

Does Medicare Cover Exercise Physiology?

Jan 11, 2023

Hepatitis C stock photo

Does Medicare Cover Hepatitis C Treatment?

Nov 22, 2022

A person with a shopping cart already containing medicaid and medicare sees Medigap options on a table. In a thought bubble, they ask "Should I get Medigap too?"

Do You Need Medigap if You're Eligible for Both Medicare and Medicaid?

Jan 7, 2023

Unrecognizable person undergoing surgery in the clinic stock photo

Does Medicare Cover Robotic Surgery?

Nov 28, 2022

Senior woman checking blood pressure/heart rate at home stock photo

Does Medicare Cover Home Heart Monitors?

Dec 1, 2022

scleral lenses

Does Medicare Cover Scleral Lenses?

Dec 5, 2022

Cover image

Seeing the Value in Fair Square

May 15, 2023

More of our articles

10 Top Medicare Supplement (Medigap) Companies for 2025

13 Best Ways for Seniors to Stay Active in Philadelphia

14 Best Ways for Seniors to Stay Active in Washington, D.C.

2024 Fair Square NPS Report

Are Medicare Advantage Plans Bad?

Can Doctors Choose Not to Accept Medicare?

Can I Have Two Primary Care Physicians?

Comparing All Medigap Plans | Chart Updated for 2025

Denied Coverage? What to Do When Your Carrier Says No

Do I Need Medicare If My Spouse Has Insurance?

Does Medicare Cover an FMT?

Does Medicare Cover Boniva?

Does Medicare Cover Cold Laser Therapy (CLT)?

Does Medicare Cover Diabetic Eye Exams?

Does Medicare Cover ESRD Treatments?

Does Medicare Cover Fosamax?

Does Medicare Cover Geri Chairs?

Does Medicare Cover Hoarding Cleanup?

Does Medicare cover Hyoscyamine?

Does Medicare Cover Ilumya?

Does Medicare Cover Incontinence Supplies?

Does Medicare Cover Ketamine Infusion for Depression?

Does Medicare Cover Kidney Stone Removal?

Does Medicare Cover Kyphoplasty?

Does Medicare Cover Lipoma Removal?

Does Medicare Cover Macular Degeneration?

Does Medicare Cover Medical Marijuana?

Does Medicare Cover Nexavar?

Does Medicare Cover Ofev?

Does Medicare Cover Oxybutynin?

Does Medicare Cover Ozempic?

Does Medicare Cover Penile Implant Surgery?

Does Medicare Cover Qutenza?

Does Medicare Cover Shock Wave Therapy for Plantar Fasciitis?

Does Medicare Cover SI Joint Fusion?

Does Medicare Cover SIBO Testing?

Does Medicare Cover Stair Lifts?

Does Medicare Cover Tymlos?

Does Medicare Cover Urodynamic Testing?

Does Medicare Cover Zilretta?

Does Medicare Require a Referral for Audiology Exams?

Everything About Your Medicare Card + Medicare Number

Explaining IRMAA on Medicare

Explaining the Different Enrollment Periods for Medicare

Fair Square Bulletin: We're Revolutionizing Medicare

How Does Medicare Cover Colonoscopies?

How Does Medicare Pay for Emergency Room Visits?

How Does the End of the COVID-19 Public Health Emergency Affect Your Medicare?

How Much Does Medicare Cost?

How to Apply for Medicare?

How to Choose a Medigap Plan

How to Compare Medigap Plans in 2025

How to Deduct Medicare Expenses from Your Taxes

How Your Employer Insurance and Medicare Work Together

Is Displacement Affecting Your Medicare Coverage?

Is Gainswave Covered by Medicare?

Is Vitrectomy Surgery Covered by Medicare?

Medigap Plan N vs. Plan G — Which One Fits You in 2025?

Plan G vs. Plan N

Should You Work With A Remote Medicare Agent?

The Easiest Call You'll Ever Make

What Does Medicare Cover for Stroke Patients?

What Is a Medicare Advantage POS Plan?

What is a Medicare Beneficiary Ombudsman?

What Is Medical Underwriting for Medigap?

What to Do When Your Doctor Leaves Your Network

What You Need to Know About Creditable Coverage

What's the Deal with Flex Cards?

Which Medigap Policies Provide Coverage for Long-Term Care?

Why Is Medicare So Confusing?

Why You Should Keep Your Medigap Plan

Will Medicare Cover it?

Your Medicare One-Stop-Shop

Your guide to Medicare Parts A & B, Medicare Advantage, and Medigap. 100% free.

Get the Fair Square Bulletin

Medicare savings tips, helpful guides, and more.

About

Medicare 101

Current Clients

Medicare Supplement Plans

Medicare Advantage Plans

Fair Square 2025

Terms of Use
Notice of Privacy Practices

Virgil Insurance Agency, LLC (DBA Fair Square Medicare) and www.fairsquaremedicare.com are privately owned and operated by Help Button Inc. Medicare supplement insurance plans are not connected with or endorsed by the U.S. government or the federal Medicare program. This is a solicitation of insurance. A licensed agent/producer may contact you. Medicare Supplement insurance is available to those age 65 and older enrolled in Medicare Parts A and B and, in some states, to those under age 65 eligible for Medicare due to disability or End-Stage Renal disease. Virgil Insurance Agency is a licensed and certified representative of Medicare Advantage HMO, HMO SNP, PPO, PPO SNP and PFFS organizations and stand-alone PDP prescription drug plans. Each of the organizations we represent has a Medicare contract. Enrollment in any plan depends on contract renewal. The plans we represent do not discriminate on the basis of race, color, national origin, age, disability, or sex. Plan availability varies by region and state. For a complete list of available plans please contact 1-800-MEDICARE (TTY users should call 1-877-486-2048), 24 hours a day/7 days a week or consult www.medicare.gov. © 2025 Help Button Inc

We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.

MULTIPLAN_FairSquareMedicare_01062022_M

Fair Square Medicare

FSM symbol - 50