How Are Medicare Star Ratings Determined?
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- Clinical Outcomes: This includes measures of how well the plan manages chronic conditions such as diabetes, heart disease, and high blood pressure. It also considers how often members receive recommended screenings and vaccinations.
- Member Experience: This involves member satisfaction surveys, feedback, and how well the plan handles member complaints and appeals.
- Preventive Care: Plans are rated on how well they encourage and provide preventive services such as vaccinations, screenings, and wellness visits.
- Customer Service: The quality of customer service, including call center support and timely responses to member inquiries and complaints.
- Drug Pricing and Patient Safety: For Prescription Drug Plans, factors include the accuracy of drug pricing, ensuring appropriate medication use, and reducing the risk of adverse drug events.
- Member Complaints and Appeals: How efficiently and effectively the plan addresses member complaints and appeals.
- Health Plan Responsiveness and Care: How well the plan responds to members' needs and coordinates care among healthcare providers.
Centers for Medicare & Medicaid Services (CMS)
evaluates plans annually and updates the Star Ratings accordingly. Beneficiaries can use these ratings as a guide to choose a plan that meets their healthcare needs and preferences.Medicare.gov
. You can also speak with one of our Mediare experts by scheduling a chat atfairsquaremedicare.com
or by calling 1-888-454-2383. We're looking forward to talking to you!Stay Up to Date on Medicare!
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